Call 0508 687 737

COVID-19: What You Need To Know

Our focus remains on keeping our staff and the people we support safe and well. Here is information and advice on how you can protect yourself and others against COVID-19 (Coronavirus).

How Do I Protect Myself And Others Against COVID-19 (Coronavirus)

  • Hand washing remains the most important step in reducing the spread of infection and will protect you from a host of infections.
  • Wash your hands thoroughly and regularly for 20 seconds throughout the day, by using soap and water and remember to dry your hands thoroughly.
  • Use an alcohol-based hand sanitizer that containsat least 60-70% alcohol.

Wash Your Hands Often to Stay Healthy – for everyone

  • Before, during, and after preparing food.
  • Before eating food.
  • Before and after caring for someone at home who is sick with vomiting or diarrhea.
  • Before and after treating a cut or wound.
  • After using the toilet.
  • After changing diapers or cleaning up a child who has used the toilet.
  • After blowing your nose, coughing, or sneezing.
  • After touching an animal, animal feed, or animal waste.
  • After handling pet food or pet treats.
  • After touching garbage.

Remember the 5 moments of hand hygiene – for all healthcare workers

  • Before client appointment.
  • Before a procedure.
  • After a procedure or exposure to bodily fluid.
  • After client appointment.
  • After leaving the clients home.

Stay home if you’re sick – if you have a fever or cough/cold and need further advice contact HealthLine on 0800 358 5453

What Should I Do If I Think I Have Been Exposed?

If you think you have been exposed to coronavirus:

  • Please stay home and phone Healthline on 0800 358 5453
  • Please contact Custom Care Nursing Ltd on 0508 687 737

Currently, MoH advise self-isolation for 14 days is for those who:

  • Have been in close contact with a confirmed case of coronavirus
  • or are a suspected or confirmed case of coronavirus
  • Have returned from overseas travel

What Do I Do If I Feel Unwell?

  • If you are unwell and experiencing symptoms, please stay home and phone Healthline on 0800 358 5453 or your doctor.
  • Please phone your doctor ahead of visiting to ensure they are able to take necessary precautions to protect other people from potential exposure.

What Should I Do If I Have An Underlying Medical Condition?

If you have underlying medical conditions (such as a compromised immune system, liver disease, cancer, kidney disease, heart disease and diabetes mellitus) please seek advice from your GP. As well as taking the normal precautions, please also:

  • Avoid staying with a person who is self-isolating (because they are a close contact of a confirmed case of COVID-19 or have recently traveled overseas.
  • Stay at least two metres away from people who are unwell.
  • Check the SafeTravel website about COVID-19 if you plan overseas travel.

Does My Support Worker Need To Wear Personal Protective Equipment (PPE) Such As Aprons, Gloves And Masks While Providing Care?

Personal Protective Equipment (PPE) will be provided in line with the Ministry of Health guidelines to those who require it. The MoH advise that for most people in the community, face masks are not required. Our staff will continue to follow all our normal Infection Prevention and Control precautions while carrying out cleaning activities Click here for the MoH PPE Guidelines 

What If You Have Concerns About Visitors To Your Home?

It is important for visitors to take appropriate steps to ensure you and our staff are kept well.

If potential visitors:

  • Have been in close contact with a confirmed case of coronavirus
  • or are a suspected or confirmed case of coronavirus
  • Have returned from overseas travel

Please ask them to reconsider visiting if required.

If I Am Unwell Or Experiencing Symptoms Of Covid-19, Will I Still Get Support?

If you are feeling unwell or have symptoms of COVID-19 please:

  • Contact Healthline as soon as possible (for free) on 0800 358 5453
  • Please call your Coordinator to discus your options


Support Worker

“I have been working with Custom Care Nursing for almost a year, during this time they have provided me with the support, training and flexibility I have needed to provide quality care for clients. The team  are all very friendly, approachable and considerate; I thoroughly enjoy working with the CCN team.”


Support Worker

Mila - Support Worker CCN

“I love working for Custom Care Nursing because we are like a big family, all looking after each other. I love supporting my Client and his family the way Custom Care look after me and my family.”


Support Worker

"I like working for CCN because we work with the Client and their whānau, while maintaining their independence as much as possible. I've learnt appreciation and humour from my Clients. Importantly I always feel supported by the Coordinators and other staff, I look forward to many years ahead."


Support Worker

“I love being part of the CCN team, it is a very rewarding and satisfying job!  Our clients make you smile, and appreciate your help in all aspects of the care you provide them. At the end of the day you feel you've made a positive contribution to someone’s quality of life and it’s a great feeling.”