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Coordinators and Support Team

Courtney Winterburn

Regional Coordinator's PA

Courtney Winterburn - CCN

Courtney Winterburn

Regional Service Coordinator's PA
Email: rscpa@customcarenursing.co.nz

Hi, I’m Courtney and I joined Custom Care Nursing early February 2019. This is my first job in the health and disability sector and I am looking forward to learning new skills and helping our Clients receive the best possible care we can provide. 

My nana and mum have worked in rest homes, and growing up I have seen how much of an impact they made to people’s lives and how much they appreciated their help. Everyone was treated like family and that made me realise I’d love to make a positive impact on people’s lives just like my mum and nana did.

I am very grateful for the opportunity to work for this amazing family orientated company. I am loving my new role as every day is different, I get to interact with different people across the whole of New Zealand. I like talking to our coordinators nationwide and figuring out ways to help make their day a bit easier so they can help provide the best service to their Clients while looking after their amazing Support Workers.

I am very family orientated. I love spending time with my family especially my niece and nephews.

Brenda Jackson

Regional Service Coordinator - Auckand

Brenda Jackson - CCN

Brenda Jackson

Regional Service Coordinator - Auckland
Email: brenda@customcarenursing.co.nz

I have been in the health and disability sector for over 20years. My passion and drive has never left me in striving to give people quality of life. I love working for Custom Care Nursing as Auckland’s Regional Service Coordinator because they provide me with the tools, independence and support to give the best service I can possibly give.

I am very family orientated and love to spend time with my mokopuna. In the warmer weather I love to ride my E Bike. I also love going to Art Galleries with my hubby.

Rasela Lole

Regional Service Coordinator - Auckland

Rasela Lle - CCN

Rasela Lole

Regional Service Coordinator - Auckland
Email: rasela@customcarenursing.co.nz

I have worked in the healthcare industry since 2001. Prior to my role at Custom Care Nursing, I worked as a House Coordinator where I managed a team of Support Workers looking after people with physical disabilities to live independently in the community. I have had roles as House Leader, Acting Coordinator and as a Support Worker so I feel I can really put myself in my Support Workers shoes. While I was working, I studied part time at Unitec where I did my Diploma in Business and Management. 

In 2017 I decided to take up the opportunity as Auckland Regional Service Coordinator for Custom Care Nursing’s Return to Independence Clients. Since joining CCN I have learnt different strategies to ensure my team is working efficiently and within the company policies and procedures, including meeting new Clients and Support Workers, participating in the Client’s meetings and cares, and team building at Head Office.

I love working in the healthcare industry because I enjoy making differences in people’s life’s. I like ensuring my Clients needs are met and seeing a smile on their faces when I leave their homes.

In my spare time, I enjoy fishing, gardening, spending time with family and friends and watching movies on Netflix.

Helen Jefferies

Regional Service Coordinator - South Island

Helen Jefferies - CCN

Helen Jefferies

Regional Service Coordinator - South Island
Email: helen@customcarenursing.co.nz

My name is Helen Jefferies, I have been in the health sector for 40 plus years.

Trained as a nurse in a hospital setting, then transferred and worked out of a Psychiatric Unit, and assisted people with an Intellectual Disability move into the community, assisting and working beside them to achieve their goals of living in a community setting.

I started Woking with Custom Care Nursing 3 years ago in Christchurch as the South Island Coordinator.   

I enjoy working and helping people recover from their injury and ensuring that they get all the help and assistance they require to make a full recovery. I like meeting different people from all walks of life and listening to their stories as they progress through their recovery. 

Some of the Clients struggle at the start, trying to maintain their independence, and they are so grateful for the assistance that we can provide to take the some of the burden off them. They welcome the support of their SW when they arrive at their home to assist their recovery.

It is so rewarding to get such positive feedback from Clients as to the wonderful staff that have supported them through difficult times back to independence. They say that they could have done it without their support.

For my down time, I bred and show dogs. I enjoy competing in dog shows with my dogs, and I travel around the county to the dog shows. I have a large section, and I potter in the garden when time and weather permits. The dogs love to assist by removing plants that I have put in. When I am not looking of course.

Cathy Rowley

Regional Service Coordinator - Waikato
Email: cathy@customcarenursing.co.nz

I have been in the healthcare industry for 4 years most of that as a SW for custom care nursing then to become RSC

I love working for CCN because every day is different. Getting the right SW for the client is important to me and the appreciation that you get from clients makes it all worthwhile.

In my spare time I like to get out with nature and go bush walking or spend time with my grandchildren.

Delrae Neilsen

Regional Service Coordinator - Wellington

Delrae Neilsen - Regional Service Coordinator - Wellington

Delrae Neilsen

Regional Service Coordinator - Wellington

Email: delrae@customcarenursing.co.nz

Hi everyone, I’m Delrae, Regional Service Coordinator for the Hutt Valley and Wairarapa. 

I’ve spent much of my working life working in the health industry starting with the IHC in my early twenties and moving onto aged care later in life.

I started my nursing degree in 2006 graduating in 2008.  Since then I have worked in 3 different care facilities working with hospital, dementia and palliative clients.  I have training in wound care, restraint, catheter/stoma care and infection control.

I joined the CCN team in Feb 2018 as a casual support worker and RN.

I love helping people and the health care industry, hopefully making a difference in a client’s day.
I have enjoyed my time with CCN and find them a wonderful and welcoming company to work for.  I love their principals and enjoy being able to provide personalized care for our clients in their own homes.

I recently had the opportunity to meet the team at head office and was made to feel welcome and instantly as part of the team.  What a wonderful team!

I am looking forward to the challenges my new role of Regional Service Coordinator will bring and hopefully I can live up to expectations. I was born and raised in the Wairarapa, where I still live.  I have a large blended family, with the youngest being 16 and the only one still at home.  In my spare time I enjoy sewing, knitting, gardening and fishing.

Catherine Smithson

Regional Service Coordinator - Taranaki

Catherine Smithson - Regional Service Coordinator - Taranaki

Catherine Smithson

Regional Service Coordinator - Taranaki

Email: catherine@customcarenursing.co.nz

Hello, I am Catherine and I am your Regional Service Co-ordinator for Taranaki.

I have been involved in the health and disability industry for about 28 years. I have enjoyed many different and varied roles in the community, age care settings, disability, dementia and special needs units in schools


The heart of my passion has always been people and helping to empower them to live their lives in the best possible way they can.

I have been a support worker for many years and understand how valuable they are to the recovery and wellbeing of the clients.

I am delighted to be able to help support both clients as they progress through their recovery and regain their independence and the support workers who offer their care and help to empower the clients to achieve this.

I am deeply grateful to be offered this wonderful opportunity to be part of the CCN team.

I love walking and gardening. Quiet times of reading and Tai Chi. Mostly my time is taken up with a very understanding husband and caring for our French Bulldogs who think our home is their own special retirement village, set up just for them.

Call today to discuss how we can help you

0508 687 737 / 0508 NURSES